Enable Tidio OpenAPI

How to enable OpenAPI

OpenAPI is available exclusively on the Tidio+ plan.

What are the capabilities of OpenAPI

We are constantly improving the Tidio OpenAPI by adding new endpoints and methods.
You can utilise them to establish the most effective workflow. Below you can find potential use cases.

⚙️Data Synchronization

API enables the synchronization of customer/contact data between Tidio and other systems like CRM, Mailing, CDP (Customer Data Platform) ensuring that support agents or sales reps have relevant customer information at their fingertips. It also allows displaying customer information from 3rd party software (like CRM) directly in the conversation window eliminating the need of switching apps/tabs during the conversation.

📧 Ticket Creation and Management

API can support the creation, edition, and updating of the tickets outside a widget or agent panel. It will allow the customer to create tickets with a custom form or directly in their applications.

🏗️Third-Party Integrations

API enables integration with other tools such as e-commerce platforms (especially custom-made stores), payment gateways, or inventory management systems, ensuring a seamless end-to-end customer experience.

📊 Advanced reporting

With access to data including contacts, conversations, operators, and ticketing, we enable the creation of any reports and analysis outside of Tidio. Also in combination with other sources.